Ricoh partners with CHRISTUS Health to improve patient engagement and reduce costs by up to 35%

Texas healthcare plant expands direct mail, reduces production costs for ADA-compliant signage, and optimizes mail and workflow with Ricoh services

EXTON, Pa., October 19, 2022 /PRNewswire/ — Ricoh UNITED STATES, Inc. today announced that CHRISTUS Health is enhancing and expanding its direct mail services to reach more customers and increase patient engagement with Ricoh. Together with Ricoh, CHRISTUS Health Print Services is already saving its interdepartmental customers 26-31% over external vendors, which equates to $685,000and the combined savings on printing and mailing costs is over 35%.

CHRISTUS Health Print Services is backed by Ricoh Professional Services, including Business Consulting, Wide Format Elite Access, RICOH Pro C9210 Color Sheetfed Production Printers and the RICOH Pro TF6251 Wide Format Printer with Colex Finish. The partnership has resulted in new applications that directly improve patient engagement and reduce the cost of producing ADA-compliant/Braille facility signage and other communication media.

“We have a tremendous opportunity to deliver more engaging and fulfilling patient experiences through print, and with Ricoh’s partnership, we have grown from a niche service provider to an indispensable resource for the CHRISTUS Health community” , said Del Shankle, Director of Operations, CHRISTUS Health Print Services. “Ricoh’s global expertise and guidance has been invaluable in helping us make the right strategic decisions and effectively accelerate and scale our growth, ultimately taking our printing business to a whole new level. »

Since Ricoh’s comprehensive assessment of CHRISTUS Health Print Services operations, the operation has moved to a new facility and upgraded technology, doubling in size to complete jobs faster and undertake more work at reduced costs. . Ricoh’s advanced technologies and use of predictive analytics have revealed opportunities and benefits to be realized by automating operations, streamlining workflows and utilizing a centralized print production center across their network.

With the support of Ricoh technology and expertise, CHRISTUS Health Print Services has improved internal production efficiency, reduced AP costs, improved administrative control of print spend, reduced turnaround times, processed more accurate mailing lists and integrated increased security to ensure privacy.

“We used predictive analytics to shed light on CHRISTUS Health Print Services spending across its network and ways to reduce costs by producing this work in-house, unleashing the power of insights that were close at hand,” said Debbie PavletitchDirector, Business Consulting Practice, Ricoh UNITED STATESInc. “Having this data-driven insights laid the foundation for the leadership team at CHRISTUS Health to advocate for the expansion of its services as a strategic business move, saving the organization money. money while positioning print services as a core business function and revenue generator.”

Focused on innovative health and wellness solutions, CHRISTUS Health is a nonprofit Catholic health system based in Irving, TX, which was established in 1979. It is made up of more than 600 centers, including community hospitals, urgent care centers, health insurance companies and medical clinics. The organization processes more than 67,000 print jobs each year, including work for private clients, materials for community support projects and pro bono work for nonprofits whose missions align on those of CHRISTUS Health.

Ricoh’s professional services drive continuous improvement and continuous growth in workflow, production operations, color management, training and design, communications, signage and graphics and marketing. ‘administration. Ricoh’s professional business consulting services help organizations develop better sales strategies, build marketing capabilities and get more out of data analytics. In addition to these services, RICOH Pro C9210s, RICOH Pro TF6251 and a Colex, the team implemented Planet Press, AIMS and BCC Mail Manager software, as well as a new insertion.

With Wide Format Elite Access, print professionals have direct access to industry experts to enable them to quickly resolve production issues and share best practices for signage and graphics workflows, regardless of the brand. This accelerated support helps simplify the complexities surrounding large format applications, allowing printers to avoid production delays, increase uptime, improve media utilization, maximize equipment capabilities and accelerate their activity.

For more information on Ricoh’s Production Printing, Elite Wide Format Access and Professional Services solutions, click here or follow Ricoh on Facebook, Instagram, LinkedIn or Twitter.

About Ricoh

Ricoh empowers digital workspaces using innovative technologies and services that enable people to work smarter from anywhere.

With knowledge cultivated and organizational capabilities developed over its 85-year history, Ricoh is a leading provider of digital services, information management, and printing and imaging solutions designed to support digital transformation and optimize business performance.

Based at Tokyo, Ricoh Group has major operations around the world and its products and services now reach customers in approximately 200 countries and regions. During the year ended March 2022Ricoh Group achieved worldwide sales of 1,758 billion yen (about. $14.5 billion).

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